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Shipping & Returns

Shipping Destinations

We ship our high-quality European lingerie and fashion to most countries worldwide including the United Kingdom, United States of America, Canada, Australia, Austria, Belgium, Brazil, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, and many more.

Guaranteed Discreet Delivery

We guarantee that your order will be delivered securely and discreetly.

All orders are delivered in opaque unbranded boxes via reliable international couriers using traceable shipping methods.

End to End Order Tracking

We use end to end tracking on all shipments (domestic and international). A signature will be required before you will be able to receive your shipment.

You can check the status of tracked shipments on our website, simply click here or on the courier's website (You will find details of the courier including a tracking number in your shipping confirmation email).

Email and SMS Shipping Updates

You will receive order and shipping status notifications and other important order updates via email and SMS messages (if you give us your mobile number during checkout). You can unsubscribe from our email shipping updates at any time if you want to stop receiving them.

Reliable International Couriers

We use reliable domestic and international couriers, DHL Express, Royal Mail or UK Mail to deliver our shipments. We will let you know which courier will deliver your order in your shipping confirmation email.

Customs

If you require a delivery outside of the European Union (EU), import duties and tax may be payable before your shipment can be delivered. You will be responsible for any import duties, clearance or brokerage fees, and as we have no control over these charges, we cannot estimate how much they may be.

Deliveries outside of the European Union (EU) may be delayed by customs checks.

Returns and Exchanges

Our returns policy starts on the date you receive an item. Most items can be returned to us within thirty days, however, you must notify us, in writing, of your intention to return the item within fifteen days. If you would like to view our full return policy, please click here.